We want you to be happy with what you buy. If something is not right, here is exactly how it works.
Returns
All products are protected under a 7 day return policy from the date of delivery. We accept returns in three cases: a manufacturing defect, a product damaged in transit, or an incorrect item sent. In all three we arrange the pickup and pay for it.
The product must be in unused condition, in its original box, with all paperwork including the warranty card, and with every part and accessory included.
Dashcams that have been installed, hardwired or had their memory card formatted cannot be returned unless the fault is a manufacturing defect.
What new and unused means
New and unused means there are no scratches, marks or blemishes on the item, and that it has not been altered in any way. We cannot accept the return of any item showing signs of damage or alteration.
Please record an unboxing video
Record a video as you open the package. It is the most useful thing you can send us: it lets us process a complaint quickly and settle it fairly, and it protects you if the parcel arrived damaged or something was missing from it.
Who pays for the return
If the product has a manufacturing defect, arrived damaged, or is not what you ordered, we pay. We arrange the pickup and cover the cost.
Cash on delivery handling fees and any installation charge already carried out are not refunded.
Quality inspection
Every return is refunded after a quality inspection, which confirms that the product and its packaging have come back complete and intact. If any part or accessory is missing, the refund is made at 50% of the order value, so please make sure everything goes back in the box.
Refunds
Once we receive and check the returned product, we start the refund straight away. Prepaid orders are refunded to the original payment method and usually reach you in 7 to 10 working days. Cash on delivery orders are refunded by bank transfer, so we will ask for your account details, and usually reach you in 10 to 15 working days.
The exact day depends on your bank.
Cancellations
You can cancel any order free of charge before it is dispatched. Call or WhatsApp +91 98208 99905 as soon as possible. Once a parcel has left us it has to be handled as a return.
Warranty
Dashcams carry a 1 year warranty from the date of delivery against manufacturing defects. Warranty does not cover physical damage, water damage, unauthorised repair, or damage caused by incorrect installation.
For a warranty claim, contact us with your order number and a description of the fault. Warranty service is repair or replacement, not a refund.
Non-returnable
- Car perfumes and other consumables
- Memory cards
- Products damaged by misuse or incorrect installation
- Products returned without their original box
These items cannot be returned for change of mind or any other reason, except where the product is defective or damaged on arrival.
How to raise a return
Call or WhatsApp +91 98208 99905, or email support@autoaccess.in with your order number. Please contact us before shipping anything back, so we can tell you where to send it.